Draft — this text has not been reviewed by a lawyer yet and may change before launch.

Careely Terms of Service

Version 2026-10-10-draft · Effective 2026-10-10

These terms are an agreement between you and [LEGAL ENTITY NAME] ("Careely", "we"). By creating an account you agree to these terms and to the Privacy Policy.

1. Who can use Careely

• You must be 16 or older. At sign-up you choose "I'm 16–17" or "I'm 18 or older"; there is no account for anyone under 16.
• If you are 16 or 17: you can use the AI chat, goals, roadmaps, assessments and your profile. You cannot turn on the coach role, book or pay for coach sessions, or message coaches; coaches cannot find you. We do not send you marketing email, push notifications wait until 07:00 if they would arrive between 22:00 and 07:00, and the safety card also shows lines for young people. You can switch your account to 18+ in Settings once you turn 18; going back to 16–17 goes through support. [CONFIRM: whether VN law needs a parent's consent for 16–17]
• You must give true information when you sign up.
• To turn on the coach role you need a CV and must accept the Coach Code of Conduct. The coach role is invite-only for now.

2. Your account

• Keep your password safe. You are responsible for use of your account.
• On phones you stay signed in until you sign out. You can turn on fingerprint or face unlock. On the web a sign-in lasts up to 7 days.
• If you think your account is compromised, change your password and tell [SUPPORT EMAIL].

3. What you must not do

You must not:

• use Careely for anything illegal in Vietnam or where you live;
• harass, threaten, insult or discriminate against anyone, including coaches;
• post sexual, violent or hateful content, or content that breaks privacy or copyright;
• pretend to be someone else, or claim to be a doctor or psychologist when you are not;
• try to trick the AI past its safety limits, probe for bugs, attack the system, or use bots or scrapers;
• use several accounts to get around AI limits;
• push a coach or learner to deal outside Careely to avoid Section 7 (except the direct payment in Vietnam that Section 7 allows).

We may remove content that breaks these rules and suspend accounts. Illegal content is handled within 24 hours of a valid request [CONFIRM].

4. Careely is not medical or psychological care

• Careely is a career-guidance app that also helps with confidence.
• Careely does not diagnose, does not treat, and does not replace a doctor, clinical psychologist or emergency service. Coaches on Careely do not either.
• If you are in danger or thinking about harming yourself:
• Vietnam: call 115 (medical emergency) or 113 (police) now. Under 16 or child abuse: 111 (free, 24/7). Ngày Mai helpline: 096 306 1414 (13:00–20:30, Wed–Sun; not 24/7).
• Singapore: SOS 1767, mindline 1771, emergency 995.
• United States: 988, emergency 911.
• When signs of crisis appear, the app shows a safety card instead of an AI reply. The card is not an emergency service.

5. AI and its limits

• You are chatting with an AI, not a person.
• The AI can be wrong, incomplete or out of date. Market data (pay, hiring demand) are estimates.
• The AI suggests; you decide. You are responsible for your career decisions.
• We do not guarantee any outcome: a job, promotion, salary or successful career change.

6. Your content

• You keep ownership of what you upload (CV, messages, notes).
• You let us store, process and display it only to provide the service to you, as the Privacy Policy describes. This licence is non-exclusive, free, and ends when you delete the content or your account (except what the law requires us to keep).
• We do not use your content for aggregate research unless you turned Research on.
• You confirm you have the right to the content you upload.

7. Coaches and paid sessions

• Careely is a platform. Coaches are independent, not Careely employees. Careely does not itself provide coaching.
• Coaches must follow the Coach Code of Conduct: career coaching only, no therapy, confidentiality.
• Cancellations, refunds and complaints follow the Refund and Complaints Policy. The price shown is the total the learner pays. Careely adds no fee on top.
• US and Singapore: learners pay by card through Stripe. Stripe holds the money until the session is confirmed. Careely takes a platform fee [PERCENT, default 15% today] out of the coach's share.
• Vietnam: [CONFIRM: paid sessions are not live in VN at launch] learners pay the coach directly, outside Careely. Careely never holds learner money. The coach pays Careely a referral fee through a VN payment gateway. Money disputes are between learner and coach; Careely helps through its report channel.
• You can report or block a coach in the app.

8. Free tier and AI limits

• AI use is free within daily and monthly token limits (today by default 22,000 tokens/day and 180,000 tokens/month). Limits may change.
• When you hit a limit, the app says which limit and when it resets.
• If the system-wide AI budget runs out, AI may pause for everyone.
• We sell no credit packs or subscriptions.

9. Ending the agreement

• You can delete your account at any time in the app. Data is erased within 30 days.
• We may suspend or close an account for breaking these terms, legal risk, or to protect others. Unless urgent or forbidden by law, we tell you first and give the reason.
• Paid coach sessions are handled under the Refund Policy.

10. Limits on liability

• Careely is provided "as is". We work to keep it running but do not promise it will never be interrupted.
• To the extent Vietnamese law allows, we are not liable for indirect loss, lost income or lost opportunity from acting on AI or coach suggestions.
• Our total liability is capped at what you paid Careely in the previous 12 months [CONFIRM: valid under the Civil Code and Consumer Protection Law 19/2023].
• Nothing here removes consumer rights that the law does not allow us to remove.

11. Governing law and disputes

• These terms are governed by Vietnamese law [CONFIRM: for SG/US users].
• First, we try to settle it together. Send complaints to [SUPPORT EMAIL]; we reply within [N] days.
• If that fails, disputes go to [COMPETENT COURT / ARBITRATION].

12. Changes and contact

• If we change something important, we tell you in the app or by email at least [N] days before.
• Contact: [LEGAL ENTITY NAME] · [ADDRESS] · [SUPPORT EMAIL]

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